Information we collect
Information you give us. When you request an estimate or service — by form, phone, or email — we collect the details you provide, such as your name, phone number, email address, service address or town, preferred language, and any message about the work you need.
Information collected automatically. Like most websites, we may collect basic technical and usage data (such as browser type, device, and pages viewed) to operate and improve the site.
How we use your information
- To respond to your inquiry and provide estimates, scheduling, and service.
- To send service-related updates, reminders, and customer-care messages.
- To operate, maintain, and improve our website and our service.
- To comply with legal obligations and protect our rights.
Text messaging (SMS)
If you opt in — for example, by checking the consent box on a form — we may send SMS messages about appointments, reminders, and customer care. Message frequency varies, and message and data rates may apply. You can reply STOP to opt out at any time, or HELP for help. We do not sell or share your mobile opt-in information with third parties for their own marketing.
How we share information
We do not sell your personal information. We may share it with service providers who help us operate our business (for example, scheduling, customer-relationship, or communications tools), and only as needed to provide our services or as required by law.
Cookies & analytics
We may use basic cookies or analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.
Data security & retention
We take reasonable measures to protect the information you share with us, and we keep it only as long as needed for the purposes described here or as required by law. No method of transmission or storage is completely secure.
Your choices
You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of non-essential messages at any time. Contact us using the details below.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest version.
Contact us
New Generation HVAC LLC · 18 Annis St, Methuen, MA 01844 · (978) 876-8558 · jc@newgenhvac.com