Privacy Policy
At NewGen HVAC, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by NewGen HVAC and how we use it.
Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
- Personal Information: When you fill out forms on our website, contact us via email, phone, or WhatsApp, we may collect personal details such as your name, email address, phone number, and service address.
- Service Information: Details about your HVAC systems, service history, and specific requirements to help us perform our job effectively.
- Log Data: Information automatically collected when you visit our website, such as IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and services.
- Improve, personalize, and expand our website and services.
- Understand and analyze how you use our website.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails and messages via WhatsApp regarding your appointments and service updates.
- Find and prevent fraud.
Communication Channels
By providing your contact information, you consent to receive communications from us via:
- Email: For service confirmations, invoices, and newsletters.
- Phone: For urgent service matters, scheduling, and follow-ups.
- WhatsApp: For quick updates, sharing photos of equipment, and general inquiries.
SMS / Text Messaging Communications
New Generation HVAC LLC may use your phone number to send you SMS text messages for the following purposes: appointment reminders, service updates, scheduling confirmations, and customer care notifications. By opting in to receive SMS messages from us, you agree to the following:
- Opt-In: You must actively consent to receive SMS messages by checking the SMS opt-in box on our contact form. Consent is not a condition of purchasing any goods or services.
- Message Frequency: Message frequency may vary depending on your service activity and appointments.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent.
- Help: Reply HELP to any message for assistance, or contact us directly at jc@newgenhvac.com or +1 (978) 876-8558.
- No Third-Party Sharing: Your phone number and SMS consent will not be shared with or sold to third parties for their own marketing purposes.
- Supported Carriers: SMS service is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
Log Files
NewGen HVAC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
Cookies and Web Beacons
Like any other website, NewGen HVAC uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Third Party Privacy Policies
NewGen HVAC's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. NewGen HVAC does not knowingly collect any Personal Identifiable Information from children under the age of 13.
